I have spoken to Sharon regarding the Lat 13 systems and she stated she hasn’t had any luck with this model and would like to exchange the unit for a E4310  that she received from your group already , so I guess  it’s just will be paper work on your end. The case was submitted  for root cause on hard drives which I already addresses with the  quality team. I will  be closing the  REC  case out, please  contact Sharon for the exchange of system.

Per your request to the ACE/REC on  case 821013707, I have reviewed the tags and the units all have the 46D3T hard drive which is a 320GB  Seagate drive. I verified the part number through team track and there is only 1 hit  RFI#201041 on that part number and it’s a E4300 single unit, with no further actions taken. My suggestion is to offer the client a replacement hard drive and upgrade to a 500GB which will eliminate the 320GB  part number and the clients stated failures. The  root cause most likely since there has not been a wide spread of failures is the image/content that client is putting on the drive, and if issue returns to client with upgrade drive that will confirm. Please let me know your thoughts, I will  await your response before reaching out to client.

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