I assume based on the  reply from client(JOE) that he doesn’t want to further troubleshoot the issue even though the  IT manager agreed to do such, so  let me know when you are proceeded with a TAM dispatch exchange and I will transfer ownership of case back to you since  REC involvement has been stop to client.

Per our conversation on the  phone Melisa, there will be a FedEx delivery tomorrow for a depot return box  via FEDEX#447478922658. Please don’t use the waybill that is supplied with the box. Email me and I will give you a FEDEX overnight label to ship unit to me. As  stated I will repair and load image on system, if I can’t repair unit it will  be  replaced.

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